Watch Service

As a result of certain aspects of our watches we only recommend that Casio authorized technicians work on the watch. In order to re-seal, re-pressurize, and re-calibrate the watch the technician needs certain knowledge, and parts that most jewelers don't have. For this reason we recommend that any work that needs to be done to the watch be done by Casio’s factory service center.

Please ship your watch through a method that will provide you with a tracking number. Please make sure to include a letter with your name, address, phone number and nature of your request inside of the package so that the technician is aware of the service that is being requested.

If you are located outside of the U.S. please go to http://world.casio.com/ where you will be able to locate your nearest Casio branch contact and service information.

Send your watch to the following address:

East Coast Location

Casio Factory Service Center
570 Mt. Pleasant Ave
Dover, NJ 07801

https://ecasiorepair.casio.com/

OR

West Coast Service Location

The Time Machine
2029 Verdugo Blvd. #701
Montrose, CA 91020
Phone: [phone]
Fax: [phone]

***PLEASE NOTE WE DONT HAVE ACCESS TO THE WEST COAST LOCATIONS SYSTEM SO IF YOU ARE LOCATED ON THE WEST COAST AND USE THAT LOCATION YOU WILL HAVE TO CONTACT THEM DIRECTLY IF YOU HAVE ANY QUESTIONS ABOUT REPAIR PROCESS OR PRICING.

Upon receiving your watch for a battery replacement, a Casio technician will evaluate it in order to determine that a battery replacement is needed to resolve any problem you may be having.

An estimate will then be sent to you via regular mail stating the cost of the work that is needed. 

Casio America will not begin any repair work or battery replacement on your watch without your approval and appropriate payment.  

Before you send any products to us, make a note of the model and number for your own records.