If register is PCRT or CET the "T" means the register has a thermal printer and requires thermal paper.
To test if the paper is thermal, take the paper roll out grab a pen with a cap and make lines across the the paper in the lines turn grey the paper is thermal. If you are still having an issue please contact Casio America Support at email@example.com or online chat at https://www.casio.com/support
The return message had nothing to do with the problem I had finding paper for the calculator. Obviously I gave the calculator back to the cashier since she had no paper that would fit.
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