Currently Supported Warranty Models
Please note any models listed below that come up with different letters may be new models please call us to verify
PCR275 ------------------ Stopped production, ask if under 1 year old, if over,
PCR265P (B) ----------- give non-warranty #
PCR-T465, PCR-T465 (A)
PCR-T470, PCR-T480, PCR-T48S
PCR-T2000, PCR-T2000 (A)
PCR-T2100, PCR-T2200, PCR-T220S
Models to refer to the non-warranty line. 800-706-2534 option **5** for support
ALL models with an ER or SR at the end
ALL PCR202, PCR204, PCR 208, PCR210, PCR250/150CR, PCR255,
PCR260, PCR260 (B), PCR265P (B), PCR275
ALL PCR308, PCR350, PCR355, PCR365A
ALL PCR408, PCR450, PCR460,
ALL CE 2300, CE2350, CE2400, CE280, CE285, CE300, CE250, CE210*, CE220*
ALL TK500, TK700, TK710, TK800
* These could have 2/4/8 as the last number.
High End Cash Registers Handled by Dealers Only
Any TK followed by four numbers as example TK1200, TK2600
Any CE model not listed above (CE3000, CE-6000 and above)
All models that start with QT, SA, TE, UP
Any inquiry that references back office software, computer connectivity, inventory support, touch screen, kitchen printers or remote printers
(Mainly TE/QT models, but some TK-6500 models)
Below is a list of models no longer supported by dealers as of April 1st 2009.
1) Ending in ER (example: 10ER or 2124ER)
2) Ending in SR (example: 204SR or 298SR)
3) Ending in CR (example: 240CR or 3900CR)
4) Beginning with SA (example: SA-2100 or SA-1000)
The following products beginning with CE, PCR and TK models:
"Thank you. Your (model#) was exclusively sold and supported by a Casio dealer, please contact your dealer. You may find a sticker on the machine with a dealer name and number.
If you do not have a dealer (or the dealer has 'retired'), you may call 800-706-2534 option 5 to be setup with one or if you prefer we can take your information and forwarded via e-mail.
Unfortunately due to the complexity of the programming we have not been trained on this model nor do we have access to manuals."
DO NOT GIVE OUT DEALER NAMES ANYMORE FOLLOW PROCEDURES BELOW:
Purchases Get customer information (Name, address, phone number, email if any, and requested product) and send email to Larry Sampey. (Talk2Rep please send email to Margo Kovolesky firstname.lastname@example.org who will forward).
New Dealer Needed Send email to appropriate Division Manager. Sal, Margo, Erika, and Errick have lists.
If someone purchased a product on-line and not from a dealer, please email the appropriate Division Manager for that area with COMPLETE customer information (Name, Address, Phone and email if any) as well as what product they own.
QT-8000 ALL calls (Customers and Best Buy Staff) go to Hoa Phung at X4240 or Doug Wong at X4473
Talk2Rep Send them too (973) 361-5400 Ext. 4240 or 4473