You might have enabled Fingered chord, which forces the user to play the chord properly by only sounding if a valid chord is played. This means that the lower range of the keyboard (usually about 18 keys on the left side) will not produce a sound if a chord is not played. To resolve the problem, change to a different chord mode, or turn off Fingered chord altogether.
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This HAS NOTHING TO DO WITH CORDS!! Right side of keyboard from C 7th octave upward. The next 4 keys do not play at all. Received this piano (highly rated) yesterday. Set up the piano, took all day, very heavy. All the sounds, functions, etc work fine. Just those 4 keys do not play. Hope this is clear.
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