We’re so sorry to hear you want to cancel your order with us. Unfortunately once the order has been placed it cannot be cancelled. Once the package ships please refuse the package on delivery to have it returned to the warehouse. If refusing the package is not an option, please receive the product and contact us back for return instructions . Once the product has been returned and inspected the refund will be processed at the time. You will receive email notification to the email address used to placed the order once the funds have been credited back. Please allow 5-7 business days for the funds to be returned. But we hope once you receive the product that you love it so much you decide to keep it!