Return Policy

Casio offers a 30 day money back guarantee. Returns can only be accepted for products purchased through one of the official online stores listed above. If you wish to submit a return, please fill out the customer support form or use the support chat on that page to speak to a support representative. Refunds will be issued in the same form of payment used for the original transaction. Credits cannot be issued until the merchandise return is received. Please allow up to five business days from our receipt of your product for credit processing.
Returns only accepted for watches in new condition. Any damages incurred to the watch, such as scratches, disqualify the watch from being returnable for a full refund.

* Return Policy - Outlet Store

We offer deep discounts on the products you love through the Casio Outlet Store. These products had been reduced in price because they may have blemishes or damage to their packaging, and/or they may be missing a printed manual. The products themselves are in new condition. Returns may not be accepted for damaged packaging or missing printed manuals. Enjoy the savings!

Comments

8 comments

  • Ssundara280zx

    Thanks

    0
  • Ssundara280zx

    ok

    0
  • Ssundara280zx

    thanks

    0
  • Ssundara280zx

    ok

    0
  • Ssundara280zx

    ok

    0
  • Ssundara280zx

    ok

    0
  • Anthony Soriano

    This is an extremely unhelpful post. Clicking the link for the 'Customer Support Form' does not take you to a form, instead it takes you to their Help Center. The help center page does not have a link for returns, nor does it have a process of requesting a return label and any shipping information. I placed my order on August 12, 2022 and received it on August 16, 2022. I want to return my product but there is no information to do so. 

    I have contacted the customer support but I am going to leave this comment here as evidence and to use as a time stamp. 

    Extremely disappointed with the service of Casio. 

    3
  • Ryan Sikorski

    Im with Anthony on this one,,, Every link or article about returning an item leads you in circles. WTF CASIO, I love your watches and have plenty of them! If you dont make this right, its going to make me sad not buying from you anymore. Im not even asking for a full refund, id take credit towards a different watch!!! 

    DO BETTER!

    1

Please sign in to leave a comment.